Selecting Your Broker
Before making a securities investment, you
must decide which brokerage firm - also referred to as a
broker/dealer - and sales representative - also referred to as a
stockbroker, account executive, or registered representative - to use.
Before making these decisions you should:
- THINK through your
financial objectives and prepare a personal financial profile.
- TALK with potential
salespeople at several firms. If possible, meet them face to face at
their offices. Ask each sales representative about his or her investment
experience, professional background, and education.
- FIND OUT about the
disciplinary history of any brokerage firm and sales representative by
calling 1-800-289-9999, a toll-free hot line operated by the
National Association of Securities Dealers, Inc. (NASD). The NASD will
provide information on disciplinary actions taken by securities
regulators and criminal authorities. State
securities regulators also can tell you if a sales representative is
licensed to do business in your state.
- UNDERSTAND how the
sales representative is paid; ask for a copy of the firm's commission
schedule. Firms generally pay sales staff based on the amount of money
invested by a customer and the number of transactions done in a
customer's account. More compensation may be paid to a sales
representative for selling a firm's own investment products. Ask what
"fees" or "charges" you will be required to pay when
opening, maintaining, and closing an account.
- DETERMINE whether you
need the services of a full service or a discount brokerage firm. A full
service firm typically provides execution services, recommendations,
investment advice, and research support. A discount broker generally
provides execution services and does not make recommendations regarding
which securities you should buy or sell. The charges you pay may differ
depending upon what services are provided by the firm.
- ASK if the brokerage
firm is a member of the Securities Investor Protection Corporation (SIPC).
SIPC provides limited customer protection if a brokerage firm becomes
insolvent. Ask if the firm has other insurance that provides coverage
beyond the SIPC limits. SIPC DOES NOT insure against losses attributable
to a decline in the market value of your securities. For further
information, contact SIPC at 805 Fifteenth Street, N.W., Suite 800,
Washington, D.C. 20005-2207; or call (202) 371-8300.
Remember, part of making the
right investment decision is finding the brokerage firm and the sales
representative that best meet your personal financial needs. Do not rush. Do
the necessary background investigation on both the firm and the sales
representative. Resist salespeople who urge you to immediately open an
account with them.
401k Fact To Consider:
According to Southern California-based (401k) Enginuity
(www.401kenginuity.com), twenty-year veteran in developing and running 401(k) administration and 401(k) software and recordkeeping systems, the Internet will be the primary delivery system for 401(k)s by 2007. Many web-based 401(k) plans will run on administration and recordkeeping platforms that plan providers will outsource to 401k specialists and 401k Application Service Providers (ASP).
The advantages of web-based online 401(k) plans are obvious to today's workers, and include use conveniences, real-time monitoring and reporting, and instant re-allocation of their retirement assets. The internet has also dramatically reduce the cost of 401(k) plan administration, saving plan sponsor 50% or more in ongoing fees and costs when compared to the older traditional labor-intensive plans. Outsourcing of 401(k) functions by plan providers will extend the trend towards lower cost, high-quality 401(k) products.
401(k) plan providers of all types, financial institutions including banks, insurance companies, brokerages, mutual fund companies, credit unions, and third-party administrators, are now actively outsourcing 401(k) administration and recordkeeping tasks to 401(k) ASPs --- vendors such as 401k Enginuity, whose sole function is to maintain, updated and supervise software-based 401(k) administration and recordkeeping systems on behalf of plan providers. 401(k) ASP vendors are responsible for all routine day-to-day 401(k) recordkeeping and administration functions, thus allowing the plan providers to reduce internal staff, eliminate the expense and complications of licensing, housing and running hardware and 401(k) administration software in-house. Plan providers can refocus and concentrate their efforts on to the needs of their plan sponsors and plan participants, and rely upon the outsourced ASP 401(k) vendor for the recordkeeping and technical "backbone" supporting providers' Internet-based plans. It is inevitable that some of this 401(k) outsourcing to ASPs will include secondary outsourcing of certain non-critical low-level routine day-to-day tasks to non-US locations, where labor costs are less yet the expertise is abundant.
Making An Investment
The New Account Agreement
Generally, a brokerage firm will require a
customer to sign a new account agreement. You should carefully review the
information contained in this document because it may affect your legal
rights regarding your account.
Ask to see any account documentation
prepared for you by the sales representative. Do not sign
the new account agreement unless you thoroughly understand it and agree with
the terms and conditions it imposes on you. Do not rely on
verbal representations from a sales representative that are not contained in
this agreement.
The sales representative will ask for
information about your investment objectives and personal financial
situation, including your income, net worth, and investment experience. Be
honest. The sales representative will rely on this information to make
appropriate investment recommendations for you.
Completion of the new account agreement
requires that you make three critical decisions:
- Who will control decision-making
in your account? You will control the investment decisions made
in your account unless you decide to give discretionary authority to
your sales representative to make investment decisions for you. Discretionary
authority allows a sales representative to make investment
decisions based on what the sales representative believes to be best - without
consulting you about the price, the type of security, the amount
and when to buy or sell. Do not give discretionary authority to your
sales representative without seriously considering whether this
arrangement is appropriate for you.
- How will you pay for your
investment? Most investors maintain a cash account that
requires payment in full for each a security purchase. An alternative
type of account is a margin account. Buying securities through
a margin account means that you can borrow money from the brokerage firm
to buy securities and requires that you pay interest on that loan. You
will be required to sign a margin agreement disclosing interest terms.
If you purchase securities on margin (by borrowing money from the
brokerage firm), the firm has authority to immediately sell any
security in your account, without notice to you, to cover any shortfall
resulting from a decline in the value of your securities. If the
value of your account is less than the amount of the outstanding loan -
even due to a one day market drop - you are liable for the
balance. This may be a substantial amount of money even after your
securities are sold. The margin account agreement generally provides
that the securities in your margin account may be lent out by the
brokerage firm at any time without notice or compensation to you.
- How much risk should you assume?
In a new account agreement, you must specify your overall investment
objective in terms of risk. Categories of risk may have labels such as
"income," "growth," or "aggressive
growth." Be careful you understand the distinctions between these
terms, and be certain that the risk level you choose accurately reflects
your investment goals. Be sure that the investment products recommended
to you reflect the category of risk you have selected.
When opening a new account, the brokerage firm
may ask you to sign a legally binding contract to arbitrate any
future dispute between you and the firm or your sales representative. This
may be part of another document, such as a margin agreement. The federal
securities laws do not require that you sign such an agreement. You may
choose later to arbitrate a dispute for damages even if you do not sign the
agreement. Signing such an agreement means that you give up the right to sue
your sales representative and firm in court.
You may have your securities registered
either in your name or in the name of your brokerage firm. Ask your sales
representative about the relative advantages and disadvantages of each
arrangement. If you plan to trade securities regularly, you may prefer to
have the securities registered in the name of your brokerage firm to
facilitate clearance, settlement, and dividend payment.
The Investment Decision
Never invest in a product
that you don't fully understand. Consult information sources such as
business and financial publications. Information regarding the fundamentals
of investing and basic financial terminology can be found at your local
library.
Ask your sales representative for the
prospectus, offering circular, or most recent annual report - and the
"Options Disclosure Document" if you are investing in options. Read
them. If you have questions, talk with your sales representative
before investing.
You also may want to check with another
brokerage firm, an accountant, or a trusted business adviser to get a second
opinion about a particular investment you are considering.
Keep good records of all information you
receive, copies of forms you sign, and conversations you have with your
sales representative.
Nobody invests to lose money. However, investments
always entail some degree of risk. Be aware that:
- The higher the expected rate of return,
the greater the risk; depending on market developments, you could lose
some or all of your initial investment, or a greater amount.
- Some investments cannot easily be sold
or converted to cash. Check to see if there is any penalty or charge if
you must sell an investment quickly or before its maturity date.
- Investments in securities issued by a
company with little or no operating history or published information may
involve greater risk.
- Securities investments, including mutual
funds, are NOT federally insured against a loss in market value.
- Securities you own may be subject to
tender offers, mergers, reorganizations, or third party actions that can
affect the value of your ownership interest. Pay careful attention to
public announcements and information sent to you about such
transactions. They involve complex investment decisions. Be sure you
fully understand the terms of any offer to exchange or sell your shares
before you act. In some cases, such as partial or two-tier tender
offers, failure to act can have detrimental effects on your investment.
- The past success of a particular
investment is no guarantee of future performance.
Protect Yourself
A high pressure sales pitch can mean
trouble. Be suspicious of anyone who tells you, "Invest quickly or you
will miss out on a once in a lifetime opportunity."
Remember:
- NEVER send money to
purchase an investment based simply on a telephone sales pitch.
- NEVER make a check out
to a sales representative.
- NEVER send checks to an
address different from the business address of the brokerage firm or a
designated address listed in the prospectus.

If your sales representative asks you to do
any of these things, contact the branch manager or compliance officer of the
brokerage firm.
Never allow your
transaction confirmations and account statements to be delivered or mailed
to your sales representative as a substitute for receiving them yourself.
These documents are your official record of the date, time, amount, and
price of each security purchased or sold. Verify that the
information in these statements is correct.
Certain activities may indicate problems in
the handling of your account and, possibly, violations of state and federal
securities laws.
BE ALERT FOR:
- Recommendations from a sales
representative based on "inside" or "confidential
information," an "upcoming favorable research report," a
"prospective merger or acquisition," or the announcement of a
"dynamic new product."
- Representations of spectacular profit,
such as, "Your money will double in six months." Remember, if
it sounds too good to be true, it probably is!
- "Guarantees" that you will not
lose money on a particular securities transaction, or agreements by a
sales representative to share in any losses in your account.
- An excessive number of transactions in
your account. Such activity generates additional commissions for your
sales representative, but may provide no better investment opportunities
for you.
- A recommendation from your sales
representative that you make a dramatic change in your investment
strategy, such as moving from low risk investments to speculative
securities, or concentrating your investments exclusively in a single
product.
- Switching your investment in a mutual
fund to a different fund with the same or similar investment objectives.
Unless there is a legitimate investment purpose, a switch recommended by
your sales representative may simply be an attempt to generate
additional commissions for the sales representative.
- Pressure to trade the account in a
manner that is inconsistent with your investment goals and the risk you
want or can afford to take.
- Assurances from your sales
representative that an error in your account is due solely to computer
or clerical error. Insist that the branch manager or compliance officer
promptly send you a written explanation. Verify that the problem has
been corrected on your next account statement.
If you have a problem
If you have a problem with your sales
representative or your account, promptly talk to the sales representative's
manager or the firm's compliance officer. Confirm your complaint to the firm
in writing. Keep written records of all conversations. Ask for written
explanations. RRP
If the problem is not resolved to your
satisfaction, contact the appropriate regulators listed at the end of this
document. Investor complaint information assists these regulators in
identifying violations of the securities laws and prosecuting violators.
However, none of these organizations is authorized to provide legal
representation to individual investors or to get your money back for you.
Obtain information on using arbitration to
resolve your dispute by contacting the NASD, New York Stock Exchange,
American Stock Exchange, Municipal Securities Rulemaking Board, Boston Stock
Exchange, Chicago Board Options Exchange, Chicago Stock Exchange, Pacific
Stock Exchange, or Philadelphia Stock Exchange. Each of these organizations
operates a forum to resolve disputes between brokerage firms and their
customers. It may be desirable to consult an attorney knowledgeable about
securities laws. Your local bar association can assist you in locating a
securities attorney.
Securities Regulators To Contact
U.S. Securities and Exchange Commission
450 5th Street, NW
Washington, DC 20549
Office of Investor Education and Assistance
(202) 942-7040
The SEC has eleven regional and district
offices across the country. Check our on-line
directory to find out which SEC office is closest to you.
North American Securities Administrators
Association, Inc.
Suite 710
10 G Street, NE
Washington, DC 20002
(202) 737-0900